Privacy Policy

1. Introduction

Castream ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live streaming platform.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:

• Personal identifiers (name, email address, phone number)
• Account credentials and authentication information
• Stream content and metadata
• Device information and IP addresses
• Usage data and analytics
• Social media account information when you connect platforms

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our streaming services
• Process transactions and manage your account
• Send you technical notices and support messages
• Communicate with you about products, services, and promotional offers
• Analyze usage patterns and optimize our platform
• Ensure platform security and prevent fraud

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With connected social media platforms when you stream
• With service providers who assist in operating our platform
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition
• With your consent or at your direction

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to provide personalized services. You can control cookie settings through your browser preferences.

6. Third-Party Services

Our platform integrates with various third-party services including:

• Social media platforms (Facebook, Twitter, Instagram, etc.)
• Analytics services (Google Analytics, Mixpanel)
• Payment processors
• Cloud storage and hosting providers

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Delete your personal data under certain circumstances
• Restrict or object to certain processing activities
• Data portability rights
• Withdraw consent where processing is based on consent

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the 'Last updated' date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@castream.io